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ONLINE RETURNS

For online returns or exchanges please email webstore@cloudninepajamas.com with your order number and any details. We will provide an address for you to mail the item back to. Please ship back the item with your name and contact information included in the parcel and we will contact you once the item arrives. You will then be refunded for the cost of the item plus GST, or we can arrange an exchange for another item. More details can be given when you email webstore@cloudninepajamas.com. 

 

All underwear, facemasks, earrings and clearance items are final sale.  

Please note clearance items or daily deal items may be subject to a different return policy! 

If you purchased online but would like to return in-store! Feel free to stop into any of our 4 locations! 

Thank you for the support of our local family ran business!! 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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