Frequently Asked Questions

Creating an Account:

Creating an account with Cloud Nine Pajamas allows you to do the following: Keep up-to-date on promos, view order status, access complete order history and store your information for quick and easy checkout process!

Order Confirmation:

Confirmation of your order can take up to 48 hours. Once confirmed, you will receive an email confirmation and a shipping notification. If your item is not in stock, we will alert you via email within 48 hours.

Payment: 

We accept payment through pay pal accounts which you can set up using credit card, debit card or directly to your bank account.

Gift Cards and Certificates:

Unfortunately, we do not accept gift cards or gift certificates as payment for online orders, but certainly welcome them in store.

Size Guide:

Since we carry Canada's largest variety of sleepwear, size guides range. Please contact us if you have any questions about how something fits, we would love to help you!